Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below:
How to Initiate a Return
To initiate a return, please complete our contact form with your Order ID and the reason for the return. Our customer service team will get back to you as soon as possible.
Return Conditions
- Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.
- Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Return Fees
- Reverse Pick-Up: If you require our courier to collect the item from your location, a charge of AED 15 applies for Metro areas and AED 25 for Remote areas.
Non-Returnable Items: Items marked as "Final Sale" cannot be returned or exchanged.
Refund Process
- Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
- Your return is approved, refund will be processed to your original form of payment up to 7 days
- COD Collections: For customers who used Cash on Delivery, please note that COD remittance is processed three times a month. Any balance remaining after return fees will be adjusted against your collections.
- Shipping Charges: Original shipping fees (AED 15 for city areas or AED 25 for remote areas) are non-refundable.